Shipping policy
Last updated: September 2026
At Veyro Maison, we aim to make every order experience simple, secure and reliable. Orders are carefully prepared and dispatched using appropriate delivery services.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.
Shipping & Delivery Times
We ship orders within Australia and to selected international destinations.
Australia:
Estimated delivery time is 1–3 business days.
Outside Australia:
Estimated delivery time is 3–9 business days.
Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather conditions, customs processing and other circumstances outside our control.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please note that tracking information may take some time to become active after the parcel has been handed to the delivery carrier.
International Shipping
For orders delivered outside Australia, the recipient may be responsible for applicable customs duties, import taxes, GST, brokerage fees or other charges imposed by the destination country.
These charges are determined by the relevant authorities and are not controlled by Veyro Maison.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the parcel needs to be resent.
Delayed or Lost Orders
While we work to dispatch orders promptly, delays can occasionally occur due to courier disruptions, customs processing, weather, public holidays or other circumstances beyond our control.
If your order appears to be significantly delayed or lost, please contact us so we can assist with the relevant delivery provider.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible with your order number and relevant photographs of the packaging and item. We will review the issue and advise you on the appropriate next steps.
Contact Us
Veyro Maison
306/246 Church Street
Richmond, VIC 3121
Australia
Email: ravindupasan14@gmail.com